1. Specialists In Our Field - We have a team of specialists with over 20 years’ experience in cooking and kitchen equipment.
- We are NOT "box shifters", or a web-only business, but are backed by an established high street shop with real experience of face to face selling to customers.
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2. Extensive Product Choice - We have relationships with over 20 different suppliers, giving us access to literally thousands of products from many leading brands.
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3. Free Delivery - We try to keep shipping costs as low as possible, making only a small charge on low value items.
- This month all orders over £45 have free shipping (Applies to UK Mainland Only).
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4. Secure and Safe - Guaranteed - Our website uses the Protx system to process your card information securely.
- Your card details are used ONLY to process your order - we do not store the information and can not take any payment after the order has been processed.
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5. Easy Returns and Exchanges - No Questions, 90 Day No Quibble Returns - There could be many reasons why you need to return or exchange a product purchased from us.
- No problem, just return in the original packaging and we will offer a full refund or exchange for an alternative.
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6. Many Methods to Contact Us - You can call us on our FREEPHONE number - 0800 043 6199, in case you need advice about our products prior to making a purchase.
- You can email us at sales@alacook.co.uk. We aim to respond to all enquiries within the working day.
- You can use our Online Help - click here for an online operator who can advise and guide you around our website.
- You might be new to buying online, or would prefer to order / enquire by post. You can do this by contacting us using the details here.
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7. Fast Shipping - We aim to dispatch all items within 5 days from receipt of order.
- Orders are dispatched by DHL for larger items, or by Royal Mail 1st Class for smaller items.
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8. Award Winners - Website Of the Month - Amongst other achievements we were extremely proud to receive the "Website of the Month" award from the BBC Good Food Magazine, which recognised our speed of service and ease of ordering.
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9. We Value All Our Customers - Every customer is important to us. Whether you just want a small item or are planning to kit out a new kitchen, we aim to give 1st class service each time.
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10. What Our Customers Say - We pride ourselves on our customer service, see comments below:
hi,just wanted to thank you for superb service, (very rare these days !!!) order was placed on the 8th, (afternoon) i was flabberghasted when it arrived the following morning. you now have a regular customer. thanks again, Click Here For More Feedback From Our Customers.
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Why Shop With AlaCook
Delivery Costs
Site Security
Customer Comments
